Frequently asked questions

We design toward WCAG 2.2 AA standards and test with real users who have varied access needs. Our accessibility practice is led by a certified accessibility specialist (CPACC) who ensures every project includes comprehensive accessibility testing—not just automated scanning, but manual testing with assistive technologies and user research with people who have diverse disabilities.

Every engagement begins with a discovery conversation. We will schedule a 60-minute call to understand your organization, your users, and your goals. From there, we develop a scoped proposal that outlines our approach, timeline, and investment. Typical projects begin within 4–6 weeks of proposal acceptance, depending on team availability and project complexity.

Yes. We have deep experience working with major EHR platforms (Epic, Cerner, athenahealth) and health data standards including FHIR, HL7 v2, and C-CDA. Our interoperability experience layer is specifically designed to create human-centered interfaces on top of complex health data systems. We work with your existing technical infrastructure rather than requiring full platform replacement.

We follow HIPAA-aware product practices and design with security as a foundational requirement. While we do not host production systems ourselves, we ensure all designs, code, and workflows support our clients' security and compliance requirements. We can work within your existing BAA framework and collaborate with your security teams throughout the project.

Absolutely. We offer content remediation services that include plain-language rewriting, health literacy assessment, multilingual adaptation, and accessibility-focused content restructuring. We can audit your existing content, prioritize improvements based on user impact, and work with your team to implement changes systematically.

Yes—this is central to our approach. Our health equity research practice includes recruiting and compensating participants with diverse disabilities, including people who use screen readers, switch devices, voice control, and other assistive technologies. We also include participants with cognitive disabilities, low literacy, and limited digital experience. All research follows inclusive recruitment practices and provides appropriate accommodations.

We offer continuous accessibility and product care retainers that include regular accessibility audits, usability testing cycles, design QA for new releases, measurement dashboards, and optimization recommendations. Our product care model treats accessibility as an ongoing practice integrated into your development cycles, not a one-time assessment.

We follow strict data protection practices aligned with HIPAA requirements. We collect only the data necessary for our work, maintain appropriate safeguards, and never share client or user data with third parties. Our full privacy practices are detailed in our Privacy Policy, and we are happy to discuss specific data handling requirements during the discovery process.

We design for broad compatibility, supporting the latest two versions of major browsers (Chrome, Firefox, Safari, Edge) and ensuring responsive design across mobile, tablet, and desktop devices. We also test with assistive technologies including JAWS, NVDA, VoiceOver, and TalkBack. Our designs prioritize progressive enhancement so core functionality works even on older devices or slower connections.

Yes. We design multilingual content architectures that support culturally appropriate translation workflows, not just word-for-word conversion. Our team includes content designers experienced in health communication across languages, and we partner with qualified medical translators for final content. We design interfaces that accommodate text expansion, right-to-left languages, and culturally specific health concepts.

We work with both public and private sector organizations and can accommodate standard procurement processes. We provide detailed statements of work, security documentation, and references as needed. For public sector clients, we can respond to RFPs and RFIs. Typical contracts range from project-based engagements to annual retainers, depending on the scope and duration of work.

You can reach us through our contact form on this website, by phone at +16595592941 (Monday–Friday, 8:00 AM – 6:00 PM ET), or by email. For initial inquiries, our contact form is the most efficient way to ensure your message reaches the right person. For urgent accessibility barriers or support issues, calling our support line provides the fastest response.