Services built around the people who use health technology
From initial research to ongoing optimization, our services help health organizations deliver digital experiences that are accessible, understandable, and respectful of the people who depend on them.
Accessible Platform Design
We design health platforms from the foundation up with inclusive UX, accessible design systems, multilingual pathways, and plain-language content. Every component is built to work for the widest possible range of users, including people using assistive technologies, people with limited digital literacy, and people navigating health systems under stress.
Our design systems are modular and tested against WCAG 2.2 AA standards, with built-in patterns for forms, navigation, data visualization, and content hierarchy that health platforms need most.
Outcomes & Deliverables
- Accessible design system with documented component library
- Multilingual content architecture and translation workflows
- Plain-language content guidelines for health communications
- User-tested interaction patterns for common health workflows
- Reduced support tickets related to usability confusion
Outcomes & Deliverables
- Modernized patient or member portal with improved task completion
- Streamlined appointment scheduling and digital intake flows
- Benefit navigation tools that reduce member confusion
- Care coordination interfaces that connect patients to resources
- Measurable reduction in task abandonment and call center volume
Health Journey Modernization
We redesign the digital touchpoints people encounter during their health journeys—patient and member portals, appointment flows, digital intake forms, benefit navigation, and care coordination tools. Our modernization work focuses on making each step clearer, faster, and less frustrating.
We map existing journeys, identify friction points through user research, and redesign experiences that respect people's time and cognitive load—especially during stressful health moments.
Interoperability Experience Layer
Health data is powerful but often incomprehensible to the people it describes. We design human-centered interfaces for complex health data—FHIR-informed integrations, consent experiences, workflow design, and data visualization that makes health information understandable and actionable.
Our interoperability work bridges the gap between technical data exchange standards and the people who need to understand and act on that data—patients, providers, care coordinators, and administrators.
Outcomes & Deliverables
- Human-centered interfaces for FHIR-based data exchange
- Consent management experiences that build trust and understanding
- Health data visualization patterns for patients and providers
- Workflow designs that connect data to clinical decision-making
- Improved data literacy and engagement with health records
Outcomes & Deliverables
- Comprehensive accessibility audit with prioritized remediation roadmap
- Ongoing design QA and usability testing cycles
- Accessibility measurement dashboards and progress tracking
- User research with people who have varied access needs
- Continuous optimization that improves with every release
Continuous Accessibility & Product Care
Accessibility is not a one-time checkbox. We provide ongoing audits, remediation roadmaps, design QA, usability research with people who have varied access needs, and continuous measurement to ensure your health platforms keep improving.
Our product care model treats accessibility as a living practice—integrated into every sprint, every release, and every design decision—so your platforms stay inclusive as they evolve.
Our engagement model
Four stages that guide every project from discovery through continuous improvement.
Discover
We listen, research, and map your current landscape—understanding users, workflows, technical constraints, and organizational goals before designing anything.
Design
We create accessible, tested designs through iterative prototyping—validating with real users, including people with diverse access needs and health literacy levels.
Deliver
We build and ship with quality gates at every stage—accessible code, tested components, documented systems, and smooth handoffs to your teams.
Improve
We measure, learn, and iterate—using real usage data and ongoing user research to continuously improve accessibility, usability, and outcomes.
Our accessibility commitment
We design toward WCAG 2.2 AA standards and test with real users who have varied access needs. Accessibility is not an afterthought or a compliance checkbox—it is central to how we approach every project.
Our team includes accessibility specialists who work alongside designers, developers, and researchers from day one. We conduct testing with people who use screen readers, switch devices, voice control, and other assistive technologies, as well as people with cognitive disabilities, low vision, and limited digital literacy.
We do not claim certifications we cannot verify. Instead, we demonstrate our commitment through transparent processes, documented testing, and measurable outcomes that you can evaluate for yourself.
Ready to improve your health platform?
Let's discuss how our services can help your organization deliver more accessible, understandable digital health experiences.
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