We're here to help
Whether you need technical assistance, accessibility support, or guidance on using our platforms, our team is ready to help.
Important: Clinical Emergencies
Morrowgrid Health does not provide emergency medical care. If you are experiencing a medical emergency, please call 911 or your local emergency services immediately.
For urgent clinical questions about your health, contact your healthcare provider directly. Our support team is available to help with technology and platform issues, not medical advice or emergency care.
Support categories
Choose the type of support you need, and we'll connect you with the right resources.
Technical Support
Platform access issues, login problems, browser compatibility, and technical troubleshooting.
Response time: Within 4 business hours
Accessibility Assistance
Help using our platforms with assistive technologies, accessibility barriers, or accommodation requests.
Response time: Within 2 business hours
Account & Access
Password resets, account setup, permission issues, and user management for organizational accounts.
Response time: Within 4 business hours
Content & Documentation
Questions about platform content, documentation requests, translation support, and content updates.
Response time: Within 1 business day
Service Status
Current platform status, maintenance windows, outage information, and performance monitoring.
Updates: Real-time during incidents
Escalation Path
For urgent issues, unresolved problems, or concerns about support quality, use our escalation process.
Response time: Within 1 business hour
Response times and availability
Business Hours Support
Our support team is available Monday through Friday, 8:00 AM to 6:00 PM Eastern Time. We respond to all inquiries within the timeframes listed above during business hours.
After-Hours Support
For critical accessibility barriers or platform outages that prevent access to essential health services, we provide after-hours support. Submit your request through our contact form or call our support line, and indicate the urgency level.
Escalation Process
- Submit your initial support request through our contact form or phone
- If your issue is not resolved within the expected timeframe, reply to your support ticket requesting escalation
- Our support manager will review and respond within 1 business hour
- For unresolved critical issues, contact our director of client partnerships directly
How to contact support
Phone Support
For immediate assistance or complex issues that are easier to resolve conversationally.
+16595592941Monday–Friday, 8:00 AM – 6:00 PM ET
Contact Form
For detailed requests, accessibility assistance, or when you need to include screenshots or documentation.
Submit a support requestWe respond within the timeframes listed above
Service status and maintenance
We maintain high availability across all Morrowgrid Health platforms. Check here for current status and scheduled maintenance.
Our platforms are currently operating normally. We perform routine maintenance during off-peak hours to minimize disruption. Scheduled maintenance windows are communicated at least 48 hours in advance through our status page and email notifications.
For real-time status updates during incidents, contact our support line or check your email for notifications if you're subscribed to status updates.
Need help right now?
Our support team is ready to assist you. Choose the contact method that works best for you.